Onboarding and Support

Customer care and success

Well trained consultants and support teams build close relationships with customers. They ensure both seamless onboarding and that users get the best out of the platform. We provide a range of support plans to meet the needs of customers so help is always on hand.

Onboarding

Methodology

Demonstrate

We get to know you and your business, present an overview of our products and solutions, discuss your requirements and scope of the project at a high-level. We’ll provide an estimate for monthly cloud service fees.
Evaluate

A more detailed analysis of your business and processes, mapped to our products. Preparation of your project's scope, phasing, timeline and implementation cost. Finalisation of agreements.
Engage

Form a working group, assign responsibilities for the project team and review project prerequisites. The project commences and the hosting environment is set up, ready for configuration of the base policy platform.
Deliver

We configure client profiles, product and claim records and complete data migration, connecting to extensions and interfaces as required. You will receive regular progress updates and assistance with user acceptance testing.
Deploy

A final dress rehearsal ensures the platform operates as expected from end-to-end before going into production. The project is handed over to JAVLN’s customer success team who continue to work with you to get the most out of the software.